Frequently Asked Questions

A: The role is Self-Employed:

• You need to use your own vehicle.

• You will be receive invoice by SM Logistic Services for your work.

• You need to manage your own taxes and National Insurance.

• You do have flexibility over your schedule (though possibly within agreed delivery windows).

• You won't able to receive holiday pay or sick leave.

A: If you have any questions or need support, our team is here to help Just visit our Contact Us page.

A: To join the driver team at SM Logistics Service, please visit our website and navigate to the Recruitment tab on the menu. There, you will find detailed information about current job openings, requirements, and the application process. We seek dedicated and professional drivers who are committed to providing exceptional logistics services. Ensure you meet the listed qualifications and complete the online application form as instructed. We look forward to potentially welcoming you to our team and helping us maintain our high standards of service in the logistics industry.

A: Having 3+ points on your license doesn't automatically disqualify you but will be reviewed during the hiring process. Applications are evaluated individually, considering the violations' nature, the time since points were accrued, and your overall driving and employment record. We encourage transparency in your application to ensure our high safety and professionalism standards.

A: At SM Logistics Service, we are dedicated to ensuring our team operates under the safest and most compliant conditions. Unfortunately, you cannot become a delivery driver with us at the age of 17. Generally, we require our delivery drivers to be at least 18 years old and hold a valid driver's license specific to the type of vehicle they will be operating.

This policy helps us meet insurance regulations and ensures that our drivers have the necessary experience and legal authorization to perform their duties safely.

If you're still interested in joining our team when you turn 18, we encourage you to apply, fill the application form then we will contact you about arrange the meeting

A: We only deliver Small and Medium parcels, such as food parcels and lottery items. The exact parcel types may vary depending on what is sent from the DPD Dartford depot.

A: Missing Parcels – Please Contact DPD Customer Service

We understand your concern regarding the missing parcels. However, please note that we are not responsible for parcel delivery issues, as this falls under the remit of DPD.

We kindly advise you to contact DPD Customer Service directly, as they will be best placed to assist you in locating or resolving the matter.

You can reach them via:

• 📞 Phone: 0121 275 0500 (Monday to Friday, 8am–6:30pm)

• 🌐 Website: www.dpd.co.uk

• 💬 Live Chat: Available on their website for real-time support

Thank you for your understanding.

Full Training Provided:

No prior experience? No problem. We offer comprehensive training in our dedicated training room to ensure every driver feels confident, capable, and supported from day one.

Uniform Included: As part of your onboarding, you’ll receive a complete uniform — designed for comfort, safety, and professionalism — so you’re ready to hit the road with pride.

Come and see us in action!

We warmly invite you to visit SM Logistic Services and meet the team. Experience firsthand how our dedicated delivery drivers — Deaf and hearing — work side by side to deliver parcels with care, speed, and professionalism.

Before you apply, we welcome you to witness the teamwork, commitment, and inclusive spirit that define who we are in SM Logistics Service.

All routes are strategically planned to ensure that your deliveries are located in close proximity to one another. This approach minimizes travel time and fuel consumption, resulting in a more efficient and cost-effective delivery process.

This is 1 and Half mins per delivery times for first delivery address location to Second location of delivery address.