Privacy Policy

Welcome to SM Logistic Service.

We are committed to protecting the privacy of everyone we work with — including our Clients and Drivers. This Privacy Policy explains how we collect, use, and protect your information.

1. What Information We Collect

From Clients:

Contact details: Name, phone number, email, delivery address
Booking data: Pickup/drop-off locations, package details, delivery instructions
Communication records: Messages, feedback, and service-related queries

From Drivers:

Personal details: Name, contact number, driving licence, vehicle registration
Work data: Delivery logs, route history, availability, performance metrics
Compliance documents: Proof of insurance, right to work, and certifications

2. How We Use Your Information

We use your data to:

Coordinate and fulfil delivery services
Communicate updates, confirmations, and support
Maintain accurate records and ensure service quality
Ensure safety, compliance, and operational efficiency
Improve our logistics and customer experience

3. Data Protection and Security

We take data security seriously. Your information is stored securely and only accessed by authorised personnel. We use appropriate safeguards to prevent unauthorised access, alteration, or disclosure.

4. Sharing Your Information

We do not sell or rent your data. We may share it with:

Trusted partners (e.g. couriers, tech platforms) to complete services
Legal authorities if required by law
Technology providers who support our operations

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates
Ask for your data to be deleted (subject to legal obligations)
Withdraw consent for non-essential communications

To make a request, contact us:
Email Address: smorganpdmedway@gmail.com

6. Cookies and Tracking

Our website may use cookies to enhance your experience and monitor site usage. You can manage cookie preferences through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date

Effective Date: 22nd October 2025

Review Date: October 2027