Frequently Asked Questions

Come and see us in action!We warmly invite you to visit SM Logistics Service and meet our team in person. See for yourself how our dedicated delivery drivers of both Deaf and hearing drivers work side by side to deliver parcels with care, speed, and professionalism.Before you apply, we encourage you to experience the teamwork, commitment, and inclusive spirit that define who we are at SM Logistics Service. It’s the perfect way to understand our values and the positive environment you’ll be joining.

A: The role is Self‑EmployedYou will use your own vehicle for deliveries.You will receive an invoice from SM Logistic Services for the work you complete.You are responsible for managing your own taxes and National Insurance contributions.You have flexibility over your schedule, within the agreed delivery windows.You will not receive holiday pay or sick leave, as this is a self‑employed position.

A: If you have any questions or need support, our team is here to help Just visit our Contact Us page.

A: To join the driver team at SM Logistics Service, please visit our website and select the Recruitment tab from the menu. There, you’ll find full details about current vacancies, role requirements, and the application process.There, you’ll find full details about current vacancies, role requirements, and the application process.We are looking for dedicated, reliable, and professional drivers who take pride in delivering excellent service. Please ensure you meet the listed criteria and complete the online application form as instructed.We look forward to reviewing your application and potentially welcoming you to our team as we continue to uphold our high standards within the logistics industry.

A: Having 3 or more points on your licence does not automatically disqualify you. Your application will still be considered, but the points will be reviewed as part of the hiring process.We assess each application individually, taking into account:the type of offence,how long ago the points were added, andyour overall driving history and employment record.We encourage full transparency when applying, as it helps us maintain our high standards of safety and professionalism.

A: At SM Logistics Service, we are committed to ensuring our team operates safely and in full compliance with legal and insurance requirements. For this reason, you cannot become a delivery driver at the age of 17.We generally require all delivery drivers to:Be at least 18 years oldHold a valid driving licence appropriate for the vehicle they will be usingBe legally permitted to handle age‑restricted parcels, including: Alcohol (wines and beers), medical equipment, vapes, sharp knives, and high‑value items, in line with DPD policy.This policy helps us meet insurance regulations and ensures that every driver has the necessary experience, legal authorisation, and age eligibility to carry out their duties safely.If you are still interested in joining our team once you turn 18, we encourage you to complete the application form. When the time comes, we will contact you to arrange a meeting.

A: We only deliver Small and Medium parcels, including items such as food parcels and lottery products. Parcel types may vary depending on what is dispatched from the DPD Sittingbourne depot.

A: Missing or Damaged Parcels – Please Contact DPD Customer ServiceWe understand your concern regarding missing or damaged parcels. However, please note that our team is not responsible for delivery‑related issues, as these are handled directly by DPD.To resolve this matter as quickly as possible, we kindly advise you to contact DPD Customer Service, who will be able to assist you with locating your parcel or investigating the issue.You can reach DPD through the following channels: Phone: 0121 275 0500 Monday to Friday, 8:00am – 6:30pmWebsite: www.dpd.co.ukLive Chat: Available on the DPD website for real‑time supportThank you for your understanding.

Full Training Provided:No experience? No problem. Every new driver receives comprehensive, hands‑on training in our dedicated training room at DPD Depot of Sittingbourne. We make sure you feel confident, capable, and fully supported from your very first day.Uniform Included:As part of your onboarding, you’ll receive a complete professional uniform — designed for comfort, safety, and a smart appearance — so you’re ready to hit the road with confidence and pride.

Use of Your Own Vehicle:We do not provide or hire out vehicles. You may use your own car or van, provided it meets the following requirements:Good overall conditionValid insuranceValid MOTFull service historyDPD Parcel Insurance Cover:We provide DPD parcel insurance, which covers loss, damage, and theft of parcels. The cost is £3 per day, and this amount is automatically deducted from your wages every Friday.

All routes are carefully planned to ensure that your delivery stops are located as close together as possible. This strategic approach reduces travel time and fuel usage, creating a faster, more efficient, and cost‑effective delivery process.Each stop is scheduled with an estimated 1 minute and 30 seconds between the first delivery address and the next, allowing for smooth transitions and consistent delivery performance.

Our Commitment to Inclusion and AccessibilityWe believe that diversity makes us stronger. We are committed to creating an inclusive, welcoming, and accessible environment where everyone is treated with dignity, respect, and fairness.As a Disability Confident Committed employer, we actively work to remove barriers, improve accessibility, and provide equal opportunities for all, regardless of disability, background, identity, or lived experience.We are committed to ensuring that everyone can fully participate, contribute, and thrive within our organisation. We recognise that inclusion is an ongoing journey, and we continually listen, learn, and improve to make our services and workplace more accessible and inclusive for everyone.